Frequently Asked Questions

  1. Why should I use Happy Pet Care as my pet care provider?
  2. Where does Happy Pet Care provide services?
  3. Will my pet be walked or visited by the same person every day?
  4. Will I be able to get confirmation that someone came by to take care of my pet?
  5. Is Happy Pet Care insured and bonded?
  6. How much experience does The Happy Pet have caring for animals?
  7. Do you have references?
  8. How much time are you going to spend with my pet?
  9. Can you visit my pet more than once a day?
  10. Can I change my pet’s services and/or the days and times they take place?
  11. Do you offer pet boarding?
  12. Do we have to meet in order to begin service?
  13. Does my pet need to be vaccinated and licensed?
  14. Does my pet need to be spayed or neutered?
  15. Do you offer services on holidays, and are there any additional costs?
  16. Do you have a cancellation policy?

Why should I use Happy Pet Care as my pet care provider?

Happy Pet Care offers a wide variety of services for many different types of animals. Most times, you would need to use two or more pet care businesses to get the choice of service that we offer on a daily basis. We pride ourselves on being reliable, trustworthy, loving, and flexible, providing both pets and owners with the best service possible. We are also certified in Pet First Aid and CPR by the American Red Cross. We make it our goal to provide your pet with a safe, healthy, balanced, and of course, happy life!

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Where does Happy Pet Care provide services?

Happy Pet Care covers Allston/Brighton, Brookline, Chestnut Hill, Fenway/Kenmore, and Newton Corner, MA…and also southern Washington County, NY.

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Will my pet be walked or visited by the same person every day?

Yes, your pet can come to expect the same person caring for him/her every day. In our experience, pets respond very well to consistency. Your pet will quickly form a lasting bond of trust, love, and respect with their special caretaker at Happy Pet Care.

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Will I be able to get confirmation that someone came by to take care of my pet?

Yes, we will always leave you a detailed note after every walk or service visit. The note will include the date and time of the service, and other insight into your pet’s service. If you dog goes out with us, you will know who was in the group, where the group went, and which bathroom tasks where taken care of under our supervision. If we come to your house to check on a pet, you will know that the usual food and water replacement, and litter box/cage/tank cleaning were taken care of, and also what your pet did during the visit. You can also feel free to check in with us via phone, text, or email if you are concerned about your pet in your absence.

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Is Happy Pet Care insured and bonded?

Yes, Happy Pet Care is fully insured and bonded. Our general liability insurance protects your pet, and the bond protects you and your home. We are also members of the National Association of Professional Pet Sitters and Pet Sitters International.

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How much experience does The Happy Pet have caring for animals?

We have over 13 years of professional experience in the pet care industry, and over 25 years of personal experience as pet owners. We have cared for dogs, cats, birds, fish, rabbits, and reptiles of all shapes and sizes, and look forward to looking after your special animal companion.

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Do you have references?

Yes, we feature customer testimonials throughout our website, and have company review pages on Yelp.com and AngiesList.com. We can also provide additional references upon request.

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How much time are you going to spend with my pet?

We offer a variety of services, many with several choices of walk or activity length. Please visit our Services page to view detailed descriptions of every service we offer, and the options within each service type.

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Can you visit my pet more than once a day?

Yes, we are willing to visit your pet as many times a day as necessary. When multiple visits are needed, we ask that you give us at least a 2-hour timeframe in which the visit can take place.

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Can I change my pet’s services and/or the days and times they take place?

Yes, we make it a priority to be flexible, and provide the services that are best for both you and your pet. You can change your pet’s services according to his/her development and maturity, or even the time of the year and weather conditions. We can also adjust the time and frequency of services to match a switch in work responsibilities or a rotating schedule.

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Do you offer pet boarding?

Yes, but we are only able to provide dog boarding to our dog walking and doggie daycare clients (in MA). We most commonly board dogs in the homes of our employees (please visit our Services page to see what a day of boarding entails). On a limited basis, we also offer “in-home” boarding for dogs who need to stay at their own home for medical or behavioral reasons. We do NOT provide cat boarding, but will consider boarding other types of small animals on a case by case basis. However, we find that most small animals greatly prefer their own home over a new environment. Please try to book your pet’s boarding reservations in advance, especially during holidays, as those are our busiest times of year.

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Do we have to meet in order to begin service?

We always like to meet pets and their owners before starting service. This gives everyone an opportunity to get acquainted, and discuss the specific needs of your pet. It also allows us to review our policies and procedures with the client, so they understand how we operate, and what to expect from us as pet care providers.

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Does my pet need to be vaccinated and licensed?

Yes, we require that all pets be fully vaccinated and licensed. We understand that young or “new-to-you” pets may not always be fully vaccinated before you need to start our services. In such cases, we will walk dogs individually and keep other animals indoors, limiting their contact with others, until they have completed their full round of vaccinations.

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Does my pet need to be spayed or neutered?

No, your pet is not required to be spayed or neutered. However, spaying and neutering is an important step in providing your pet with a healthy and balanced life, and can greatly improve a pet’s behavior. We encourage everyone to spay or neuter their animal companion.

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Do you offer services on holidays, and are there any additional costs?

Yes, we provide pet care service 365 days a year. On the following major holidays: New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas, all services must be requested in advance, as all regularly scheduled dog walks and activities are cancelled. There is also an additional holiday fee on the aforementioned holidays of $4 for cat/small animal visits, $6 for dog walks, and $16 for boardings.

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Do you have a cancellation policy?

Yes, we have a cancellation policy. You can cancel scheduled services as late as the morning of the scheduled service. If we come to your home to find no pet, or are told that service is no longer needed, then you will be charged a flat No Show Fee of $10.

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Happy Customers

I was lucky to bump into Mary on a Fenway street as she patiently walked several dogs. I needed somebody to take care of my parrot (who thinks I live in HIS apartment) and she agreed to do it. I loved the daily notes she left on what kind of day Beau had, and she even agreed to watch him on Christmas Day! I recommend her 100% and miss her terribly now that I live in Colorado.

Christina Gillen and "Beau"

Click here to visit the NAPPS website.

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